Support Methods | L1 Tech | L2 Tech | L3 Tech | Team Manager |
---|---|---|---|---|
Support Coverage(Min. 4 Techs) | 24/7 | 24/7 | 24/7 | 24/7 |
Helpdesk Support | ||||
Level1(L1) Support | ||||
Level2(L2) Support | ||||
Level3(L3) Support | ||||
Server Monitoring | ||||
Emergency Escalations | ||||
Support Tickets Handling | Unlimited | Unlimited | Unlimited | Unlimited |
Total Servers Handled | Unlimited | Unlimited | Unlimited | Unlimited |
1st Response Time | As per SLA | As per SLA | As per SLA | As per SLA |
Average Resolution Time | As per SLA | As per SLA | As per SLA | As per SLA |
Complete Support Management | ||||
White Label Support | ||||
Certified Engineers | ||||
Pre-Sales Support | ||||
Billing Support | ||||
Technical Methods Covered | ||||
Server Administration | ||||
Cloud Administration | ||||
Virtualization Administration | ||||
Control Panel Administration | ||||
Server Setup | ||||
Server Update | ||||
Server Hardening | ||||
Server Optimization | ||||
Server Migration | ||||
Security Audit | ||||
Data Center Escalation | ||||
Shell/Bash Scripting | ||||
Automation | ||||
Dev-ops | ||||
Research & Development | ||||
Backup Management | ||||
Disaster Recovery | ||||
Exclusive Features | ||||
Exclusive NOC Team | ||||
Exclusive SLA Team | ||||
Exclusive QA Team | ||||
Premium Support Features | ||||
Dedicated Phone Support | ||||
Dedicated Skype Chat Room | ||||
Expect An Expert Call | ||||
Chat Support | ||||
Phone Support | ||||
$399.00/Month. | $699.00/Month. | $899.00/Month. | $999.00/Month. | |
Purchase Now! | Purchase Now! | Purchase Now! | Purchase Now! |