Frequently Asked Questions - Top FAQs on services

Is there any setup fee for your server management plans?

NO, we do not charge any setup fee for any of our server management plans.

What is your refund policy?

We offer 15 days refund policy for server management and cloud management plans.

Is there any fixed term contract?

There is No Term Contract, You can cancel the services any-time you want by sending a cancellation request from your client area.

Do you provide servers?

No we do not, We are not server providers we are managed service providers. We can recommend you good server providers in the industry.

Can I switch my management plan to another server within 30 days?

Yes you can, However the due date will be changed at the time of switch over to another server.

Do you pro-active manage our servers and keep it updated?

We do not offer pro-active updates, because we login into your servers only when requested to perform some work. We have noticed some clients gets curious when logged into their servers without prior permissions or being ask to.

Are there any extra charges to upgrade my plan?

No extra charges for plan upgrades.

What are the modes of payments?

We accept payments via Paypal, Payza and Bank Wire Transfers. For Credit card payments you will have to select paypals credit card option.

What are the modes of payments?

We accept payments via Paypal, Payza and Bank Wire Transfers. For Credit card payments you will have to select paypals credit card option.

What is your paypal address?

For direct Paypal payments you can send it to billing@webodesk.com and notify our billing department.

1. To what Operating System do you offer support?

We support to most of the Linux/Unix distros and all versions of Windows operating system.

2. How to raise the issue to your management?

You can open the ticket if any issues regarding service or you can email us at [email protected] Also there are several support options like Hiring Dedicated, Semi-Dedicated and Shared Support team, Hire Per VPS Support, Per Server Support, Per Ticket Support and Live Desk Solution.

3. What all Control Panels do you support?

We provide support to all the highly preferred control panels like cPanel, Plesk, DirectAdmin, Webuzo, ISPManager, Interworx ans ZPanel.

4. What does it mean by L1, L2 and L3 support?

The main difference in L1, L2 and L3 support is the experience of the support experts. L1 support is provided by employees with 1 to 2 years of experience, L2 support is provided by technicians with 2 to 4 years of experience and L3 support technicians are well-versed with high level of support service with almost 4+ years of experience.

5. What do you mean by Response Time?

Response time is the time taken by the support experts to resolve and reply to the ticket raised by clients related to issues. Webodesk support experts offer 24/7 emergency response.

6. Do you offer support via phone?

Yes, we do provide free support via phone. Call us at +918364254321.

1. What payment modes do you support?

We support payment modes PayPal, Payza, Skrill, Perfect Money, WebMoney, Bank Transfer, VISA, Bitcoin and MasterCard.

2. Are there any hidden charges?

No, there are no hidden charges. We are firm on our terms and conditions. Have peace of mind regarding service cost and monetary terms.

3. What about setup fees?

No, we do not charge setup fees with any of the server support service.

4. When can I contact your billing and support team?

Our support and billing teams are available 24/7/365 to odder you clear idea on billing and other services.

5. How to get order activated when the invoice is already cleared?

You can raise ticket at [email protected], along with server order details and oder reference number. Our technicians will immediately reply to your ticket.

6. How my information is kept secured?

We have very protected infrastructure with robust hardware and software applications which ensures highly secured platform. Client information is stored in the highly configured and protected server which can be accessed only via private network.

1. What Web Development Services you offer?

We offer Website Design, Software Development, WHMCS Development, WordPress Development and OctoberCMS Develop services.

2. What is the refund policy you follow?

We follow 30 Days MoneyBack Guarantee on cancellation of service.

3. For how long you have been in this support service industry?

We have been serving huge number of clients since 2008.

4. Is WeboDesk an Indian company?

Yes, webodesk is Indian registered company with various branches located in Netherlands, USA, Germany, Russia and India.

5. How many support experts do you have to support us?

As of now we have more 150 support experts to provide interminable support to our esteemed clients.

6. What qualification does your experts hold?

Our experts grads in Software and IT related domain, also they are certified in Compatia A+, RHCE, CCNA, CCNP, MCSE and more.

WeboDesk Solutions Frequently Asked Questions!